Refund Policy

1. Introduction
This Refund Policy outlines the conditions under which refunds may be requested, ensuring transparency and fairness for our clients.

2. General Refund Conditions
Due to the customized nature of our services, refunds are limited and subject to the following conditions:
* Non-Delivery: A full refund will be provided if we fail to deliver the agreed-upon service within the specified timeline.
* Non-Conformance: A partial refund (up to 50% of the paid amount) may be issued if the delivered service does not meet the agreed specifications, subject to review and verification by our team.
* Promotional Offers: Services purchased under promotional pricing are non-refundable unless non-delivery occurs.
* No Refunds for Work in Progress: No refunds will be provided for projects in progress, client-induced delays, or changes in requirements after project initiation.

3. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
* Client dissatisfaction due to subjective preferences not specified in the project agreement.
* Delays caused by the client’s failure to provide required materials or feedback.
* Services partially or fully completed as per the agreed scope.
* Promotional offers or discounted services, unless non-delivery is confirmed.
* Cancellation after project milestones have been initiated.

4. Disputes and Resolution
If you have concerns about a refund decision, contact us within 7 days of the decision:
Email: support@digitalraasta.com
Phone: +91 92110 19666 (WhatsApp)
We aim to resolve disputes within 14 business days. Unresolved disputes are subject to the governing law of India, with jurisdiction in Gurugram, Haryana.

5. Modifications to Refund Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.